PMLE:

Complaints Involving Excluded Personnel -

 

Policy and Procedures

 

DOUGLAS COLLEGE
ARCHIVES

 

POLICY STATEMENT:

All members of the Douglas College community may lodge a com-
plaint against any member of the excluded personnel (herein-
after referred to as administrator(s).

This complaint procedure is not legally binding on either the
Complainant, the College, or its administrators. It is
intended as an informal procedure and has been designed to
assist parties to a dispute to resolve that dispute in an expe-
ditious, courteous and collegial manner.

RULES AND PROCEDURES STATEMENT:

I General Rules and Procedures

 

1)

It is the responsibility of any person before lodging

a written complaint against an administrator, to seek

to resolve the complaint orally, either with the
administrator concerned, or with the immediate supervisor
of the administrator. ’

Failing resolution orally, a written complaint against
an administrator shall be delivered in writing to the
immediate supervisor of the administrator concerned.
This written statement should:

a) define the nature of the complaint
b) provide a context and rationale

c) provide other information in support
of the complaint

d) specify the desired solution

On receipt of the written complaint the immediate supervisor
shall provide a copy of the complaint to the person(s) com-
plained against. In addition he/she will assist the parties,
within (10) working days, to resolve the complaint before
requesting the *College President to convene an Investigating
Committee.