ws 250 AGUS VOLUME XIV, NUMBER 22 INNOVATION ABSTRACTS PUBLISHED BY THE NATIONAL INSTITUTE FOR STAFF AND ORGANIZATIONAL DEVELOPMENT (NISOD), COLLEGE OF EDUCATION, THE UNIVERSITY OF TEXAS AT AUSTIN + WITH SUPPORT FROM THE W. K. KELLOGG FOUNDATION AND THE SID W. RICHARDSON FOUNDATION Between Scylla and Charybdis Student retention and the emphasis placed on it by my new employer was giving me the jitters. I had recently been hired at the community college, and, although I had taught for several years, both at my alma mater, and elsewhere, none of those institutions had even hinted at trying to retain students. They had all, of course, exhorted me to uphold high standards, and, to the best of my knowledge, I had. It was not unusual to see several students “drop” after the first exam. had never given any thought to the “dropouts,” let alone worry about “retaining” them. In my experience, after one tough exam, the “weak” got going. I was left with strong, well-motivated students, and things worked out. | wasa strong believer in making the students think and apply what was taught, rather than simply recognize sentences from the textbook. This method ensured learning, but, also ensured a high dropout rate. How could I stop the exodus? I could, of course, have made the exams easier. I could have dropped their lowest grade or curved their exams. I could have discarded some questions which the majority thought were tricky, but that went against my grain. Not that I have never resorted to such practices; but, when I did, it bothered me enough to take away my job satisfaction. Such strategies are commonly employed, and I learned under several professors who regularly used all or most of the above. However, when I looked back at my own education, I realized that I had retained what had been taught by those teachers who were considered “hard,” “tough,” or “too demanding.” Because of their uncom- promising attitude, their students had to buckle down and learn, or drop and run! Some of my students, and not just those at the commu- nity college, had high school diplomas but were unable to write one good short paragraph. They either made gross grammatical errors, spelling mistakes, or compositional errors. Yet some said that I was a hard teacher and that they had made As and Bs throughout high school, or in other courses they had taken. So, I had come to the conclusion that their school system had indeed let them down and given them a false impression of their capabili- ties. I had no desire to add to that. I could not bury my head in the sand either. This was a community college, and it was the mission of our institution to educate the community. So it was essential to reach out to students and retain them. SUE After much thought, I took the only option available to me. I told my students they could take re-exams if they felt they did poorly. I assured them that the tests would cover only the material covered in class. I took the responsibility of covering everything that was essential at the level being offered. The exam would have one compulsory essay question and 50 objective questions. The objective questions were mostly multiple choice; however, the wording was not the same as in the text- book, or as in the transparencies used in class. They were allowed to leave five objective questions blank, without penalty. If they chose to answer them, they would be counted. (I was not about to forgive them their mistakes, only the opportunity to bank on what they knew for sure.) I repeatedly told my students that if they knew the important points and had understood what was presented in class, I saw no reason why they could not earn a full 100% on my tests. After I shared the grades on the first exam, I went over the exam in class, explained why the correct answers were correct, and why the incorrect answers were incorrect. I also displayed the best essays on the notice board (with the permission of the authors). I wrote what made me single out those essays as excellent. While going over the exam, some students would interject as I spoke and say, “But I thought you meant...”. I would respond, “Yes, sometimes we do not quite understand the concepts as the conveyor wants us to. That is precisely why I allow re-exams. I give you the opportunity to re-learn the material correctly. Demon- strate to me that you have, and I will gladly give you the A you will then deserve.” Even with this generous offer, very few students ventured to take re-exams. Some students did drop the course. I repeated the procedure after the second exam; and this time to encourage more of the students to try again, I announced that I would set aside one class period oP THE NATIONAL INSTITUTE FOR STAFF AND ORGANIZATIONAL DEVELOPMENT (NISOD) Community College Leadership Program, Department of Educational Administration ass College of Education, The University of Texas at Austin, EDB 348, Austin, Texas 78712