INSIDE DOUGLAS COLLEGE / March 3, 1992

 

 

Department profile - Systems and Computing

Do you have a computer related
problem, or want to know about
some facet or other of the com-
puter usage at Douglas College?
The following list will direct you to
the appropriate person(s) within
Systems and Computing.

Remember, please call the
Department's receptionist number
(5330) to log any service calls.
These service requests are logged
and are, in general, responded to
on a first-come first-served basis.

SUSAN GREFFARD, RECEPTIONIST

The Receptionist is responsible
for receiving visitors, answering
the telephone, handling the
departmental mail, correspon-
dence, and filing departmental
documents. The receptionist can
usually answer basic questions
about WordPerfect products
usage. Susan also handles inven-
tory updates and maintains
control of computer manuals and
software.

JAMIE MICHAEL, COMPUTER
OPERATOR/TECHNICIAN

Jamie is responsible for the day-
to-day operation of the computer
room. She initiates and monitors
the data file backups, runs the
higher-speed line-printers in the
machine room and ensures that
adequate supplies of paper, rib-
bons, etc. are on site. She is the
person to call if you need data
transferred between different com-
puter media (ie. MAC to PC or
vice versa). Jamie assists in the in-
ventory and placement of
computer equipment on campus
and provides a first-line level of
trouble-shooting for printers, ter-
minals and PCs.

CAROLE NELSON, COMPUTER
USER SUPPORT

Carole has been seconded (half-
time) to the BANNER project to
help implement the new Student
Records system. In this capacity,
she will coordinate the documen-
tation with user training segments,
as well as perform other duties as
they arise.

 

 

 

 

 

 

 

 

 

The Systems and Computing Department (I to r): Geoff Campbell,
Carole Nelson, Mark Coumont, Jamie Michael, Darryl Karleen,
Susan Greffard, Marsh Price. Missing — Phillip Cloma.

 

In her other half-life, Carole is
responsible for the preparation of
instructional materials (manuals,
handouts, etc.) for employees,
and the planning of ongoing train-
ing programs for WordPerfect-
based office automation. She
teaches these courses to College
employees. In addition, Carole su-
pervises the office paperwork
regarding software and some
hardware. She also supervises the
maintenance of the manuals,
software inventories and the
Departmental filing systems.

GEOFF CAMPBELL, COMPUTER
OPERATIONS MANAGER

Also seconded (full-time) to the
BANNER project, Geoff will be un-
dertaking some of the more
technical tasks (from a computer
point of view) of the BANNER im-
plementation, such as hardware
and software configurations, data
conversion programs and proce-
dures and Oracle code
modifications.

Some of Geoff's usual tasks
have been divided throughout the
Department, while the main set of
duties have been picked up by
Mark Coumont.

MARK COUMONT, COMPUTER
TECHNICIAN

Mark has been temporarily as-
signed some of the duties which
Geoff Campbell was responsible
for prior to his secondment to the
BANNER Project. Mark thus has
the challenge of many of the
operational aspects of the
INLEX(HP) system, the Data
General computers and the Ether-
net configuration. He also
coordinates the connection of ter-
minals and PC’s to the “Network”,
as Well as the Stat/Mux and
modem connections and high-
speed lines to Kwantlen and
Maple Ridge.

Mark is also familiar with many
desktop publishing packages.

PHILLIP CLOMA, COMPUTER
TECHNICIAN

Phillip is one of our three Com-
puter Technicians. He is our
“board level” expert and is primari-
ly responsible for the micro-
computer hardware maintenance.
Phillip is becoming our Apple
MAC, OCR and OMR expert and
he assists the other technicians
with software, LAN, and installa-
tion problems or maintenance.
Along with the other

Systems continued on page 6