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Cashier customer relations

» Having a good shopping-etiquette experience

Cazzy Lewchuk
Staff Writer

 

FE" many of us, the worst part
of shopping is finishing—
waiting in line and parting
with your hard-earned money.
For the person on the other
side of the counter, customer
interaction can be equally as
awful.

Some customers are rude,
some are inept, and sometimes
there’s a problem out of the
control of either party. Each
person wants the transaction
to run smoothly, quickly, and
happily. There are several
etiquette tips that allow both
people to “have a good day”
when checking out.

Customers: Perhaps the
most important tip for being
a good customer is to have
patience. Most cashiers work
for low pay in mind-numbingly
boring/annoying conditions.
They often have to deal with

: stressed and angry people and

: fellow employees, as well as the

: customers they serve.

: Whatever is going wrong—
: delayed service, bad shopping

: experiences—please try to bear
: with them. The cashier wants

: you to be done your shopping as
: much as you do.

: Have everything ready as

: you're approaching. Especially

: if there’s a line behind you.

: It’s okay to take a minute to

: look in your wallet, but taking

: several minutes to search for all
: your change and coupons isn’t

: helping anybody. If you have

: any questions or comments, say
: them before everything's started.
: Be ready and active.

is super appreciated. Not only

: is it better for the environment,
: but cloth bags hold much

: more than regular ones do.

: They create less work and are

: easier to carry. It’s even more

: appreciated (but not necessary)
: when customers help with the

: bagging.

: Cashiers: Always count

: the cash, both when giving and
: receiving money. Math mistakes :
Also, bringing your own bag : happen to you and the customer,
: and nobody wants to have less

: money than they should. Taking
: the extra second to ensure

: no bills are stuck or coins are

: wrong means no uncomfortable :
: mistakes later on. And try to give :
: as little change as possible. For
: example, a $20-bill for a $12.14

: tab can have a nickel and dime
: added on so the customer will

Have an idea for a story? Let us know!
Contact: Brittney MacDonald, Life & Style Editor

Mlifeandstyle@theotherpress.ca

www.theotherpress.ca

receive $8 back instead of $7.95.

Assist customers the

: best you can in getting their

: shopping done. Double-bag the
: heavy things because it really

: does make them easier to carry.
: Ask if they found everything

: okay and if they have any

coupons. Do the little things

: that constitute real customer
: service—if nothing else, it

: makes the shift go bya little

: faster.

 

Both: The most important

: thing is to actually talk to

: each other. Having an actual

: conversation with a human
being creates a bit more

: happiness. Ask how the other
one is doing, and remember

: each of you is a person with

: feelings that deserves basic

: human respect. In the end, you
: both just want to get on with

: your days, so make each other’s a
: little better!

 

This is not my jam

» An Audible user review

Brittney MacDonald
Life & Style Editor

ave you heard of Audible?

Chances are if you have
surfed the Internet at all
in the past year or so, you
have. It seems like every web
or YouTube celebrity has a
sponsorship from Audible,
and is therefore required to
promote it—over and over
again. The advertisements may
be annoying but is the actual

service worth trying out?

For those of you unfamiliar
with it, Audible is a branch
of Amazon that specializes in
audiobooks. Through their
app you can listen to readings
of pretty much any book you
can think of. Their library is
extremely vast. And we’re not
talking about just some guy
reading aloud in his basement;
most of these recordings are
well-produced, much like the
wee radio dramas of old (think
the radio broadcast of War of

: the Worlds that happens every
: year around Halloween).

is amazing, for me it’s less than
impressive.

My first issue with Audible
: is the concept of audiobooks

: asa whole. I read extremely

: you can’t control the speed

: at which you absorb it. If the

: recording is 10 hours long, you

: need to sit there for 10 hours.

: Not to mention that for some

: books, especially ones that are

: filled with exposition, you have

: each and every detail, whereas
: with a real book you can just

skim past all that.

a benefit to any slow readers,

: or people that find it hard to

: find the time or motivation

: to sit down and read. Instead

: you can just plug this into your
: headphones or speaker and

listen.

My second issue with

Audible, and probably the
For some people this option ; biggest one, is the cost. Audible
: charges a monthly fee in order

: for you to use their services.

: Their cheapest plan is $14.95

: and includes one free book a

: month. Any additional books

: quickly, but with an audio book : you may desire cost an average

: : of $8 per novel. To me, all of

: that seems incredibly pricey

: considering an album on iTunes
: has a one-time cost of about $8-

$10, without the addition of any
: monthly fee.

My third issue is that novels

: to listen to the narrator describe : can’t be purchased through

: the app. You have to go to the
: website, either through your
: device’s browser, or through
I suppose that this could be : YOU" computer in order to

: get a new book, and then you
: have to download it before

: you can listen. It’s a bit of an

: inconvenience.

All in all I wasn’t impressed

with Audible, and will probably
: be cancelling my subscription
: before my 30-day free trial is up.