MAD HATTER 12 NEW AUDIO VISUAL ACQUISITIONS (Cont'd) re) DECEMBER, 1986 Automating the Office (Cont'd) The Demonstration: Data Communications: Roy's plan for a "no frills" data-communications demonstration causes some anxiety when the technology refuses to co-operate moments before the arrival of his boss and the chairman of the board. Concept: the history of telecommunications, compatibility, multiplexing, carrier services and industry standards. The Office Network: PBXs and LANs: A disagreement erupts between Allan Manufacturing's office manager and the head of the data-processing department when each proposes his own approach to an office network. Concepts: private branch exchanges, types of local area networks, and the pros and cons of each for the electronic office. oO Best Laid Plans: Planning and Implementation: With his office automation project coming to completion, Roy focuses on planning and implementation, as well as on how to get his knowledgeable "consultant" to remain. Concepts: vendor approaches, pilot projects, architecture, ergonomics, managing change, and manage- ment styles of implementation.