Dear TELUS; Part Il

Ieee

As you loyal fallawers af the
OP knew: | recently wrare a
rant in these pages eamplain-
ing about the standard af
LUS services, the Fising
cnst af said service, and my
dissatisfaction therewith, |
wrote that letter shortly
hefare Chrismas, This New
Years plus about a weeks hig
less a fee than Daren
snpwietle, President, CEQ,
and “Proud member of the
TELUS teqin” fespanded ta
mY CAREERS:
~The fespange teak the
form af a letter ne doubt
hand-typed by Enpyietle
himecl falded infamy
monthly bill, Ik was signed
with the seal af the pip |
know it was genuine (net te
mention appropriate), The
lerter yead In parts “Reently,
same aspects af aur service
have nat heen at the levels
you deserve [| winning
your canfidence and retain-
ing yeHF business demands
that we exceed par gnly
industry standards, bur alse
yeHF expectations af He.”
And similar sentiments:
Remi ta sap
am offering Mp Enpwisele
and Ca, fe less than the
chance ta exceed my expecta
tans (which shauldn' Re di
ficult, as they aren't very
high): | assume all Fhis ean:
Hitian had seme painp—
surely they wouldn't Kill all
these frees jHat ta stuff
envelapes with meaningless,

  

 

  

 

 

insincere gable, wauld they?
As an ex-Cathelic, I'm famil-
iar with Contritian: In spire
af the medern perception,
the penitent is enjeined ta
say 4 few Hail Marys, and a
Gloria ar pve, then enigined
ta ge: Bur ae quite —firer,
the sinner is encautaged ta
“go and sin Ag mare.”
“Secondly, eantitian is
expected to be genuine The
contite persan ts expected fa
shaw thar they mean ip tn
the Dark Ages, this foak the
farm of indulgences—gifts of
maney exchanged for far
glyeness Latter-day
Catholicism takes a dim view
af this, since if encourages
the rich fa think they ean get
away with things auch as
murdering their ex-wives
aleng with Fheir new
heyfriends. molesting 10-
year-alds in thelr persanal
theme parks. ar even driving
drunk on fepical islands,
While Mp Enpyistle’s ler
rer seemed sincere, | feel
strongly thar it ie ime fer
him Fa, a8 we say in the pews:
“put his money where his
manth ie” and demanstrate
the sincerity af his cant:
Hon: JF it was gaad enough
far the Arehdincese af
Basten, it gught ta be gaad
eneueh far TELUS, right?
$e the follawing ie @ farm
letter pains to Femedy the
current stuation: Note the
handy dared lines—all you
need ta da is cut it gue and

ape Ea i

Box an a Daughs College: Music gram at Douglas College: Science
Last CD in pare Cee Last ED in pine oe

apanese Rack Arabic Sang

right Haul?

 

hat do you think Bill Gates & doing
| have ne idea: Watching TY? | dent
AW:
Whats your favourite vides game af
yt as SAWIE 4

Dynasty Warriors What the bell are you daing heve an 4 Sunday
What the hell are you doing here on a afieruagne
Sunday afernean? Studying fer a calculus quiz:

I'm here fe practise plane:

__Fehruaty 4 2004

re Pe Tee a ELI eI ete SY
mall iffe: | Barren Entwistle sire,
j President, CBO, Proud member af the TELUS team
: Floar 8, $35 Robsan §t-
| Vancouver, BE

VaR 3K8 |

———

 

 

 

THE Mi nai nai miniagisgiti@nigz — |
mi iminrinainimaingimingninainmi @ a mat
» Address:
[oe
i

Dear Mi. Enbwietle:

i

* Thanke sa much fer your kind letter, included with my last Bill. [have read it several times, and
| appreciate your depih ef eanitition in this matter:

That said | ain Fareed i9 agree with your statement “levels af service have not heen at the levels [1
j deserve.” | am aware that ty business, and the Business af many af my fellow TELUS elients, ts

+ critical fe you: and that you are leaking very hard for 4 way te make up fer the unfortunale levels af
| service that we custamers have experienced these past months:

| Therefore, | would like te propase @ serendipiiqus ealuiign. Prom the tone af your letler, | ean tell
(hat you are greatly disturbed at (he thought ef haying deprived pay lig cHatamers af the service they

: ie: ii fact, paying for: Ta ease your eanscience and heal the deep riff hefween TELUS and its

| clienfele. what is clearly called far ie a pefund ef fees.

| Would you please make aut a cheque in the ameunt af $ (the sum | paid last manth far

ielephone/ infermel telephone and internet services) and send it le me al the address ahaye:

j This would certainly ga 4 long way foward eine ihe public Know Thal ¥en afe sincere in YOuF

ta mee | cammend yeu again an your farthrightness and strength af character in admitting that

| TELUS service levels were unacceptable, and wish ta extend my warmest personal cangratulatians
io yeu an yeur herele effarte ta mend fences with your cualamers.

j Sineerely yours

|
(Naine and signature here)

; Onee and future TELUS enatemer

: TELUS aceauat number:

.

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Mts Ri em Ri Rit ml me emia imiatianai

       
       
     
       
     
 

Went de jou shink Hill Gates & doing right
naw

nae hes at home spending Hime with his
amily:

What’ your favanrite vides game af all ime?

| dant play vides games:

me Page 8 » http;//www.otherpress.ca