, ‘
,THIS INFORMATION IS VERY IMPORT-
“ANT IN ORDER TO RESERVE EXACTLY

WHAT YOU REQUIRE AND TO OBTAIN
ACCURATE COST ESTIMATES.
er

SIGN THE FORM AND FORWARD IT TO
YOUR CHAIRMAN FOR HIS/HER SIGNA-
TURE. IF YOU DOUBT THAT THE FORM
WILL REACH US IN TIME TO MAKE THE
RESERVATION PLEASE MAKE A PHOTO-
COPY AND FORWARD THE PHOTOCOPY

TO THE PURCHASING DEPARTMENT AND
WE WILL MAKE THE RESERVATION PRIOR
TO RECEIVING THE AUTHORIZED FORM

FROM YOUR CHAIRMAN. IN THE PAST
WE HAVE MADE THE RESERVATION ON

A PHONE CALL BASIS IN THE INTERIM
AND THIS IS WHERE OUR PROBLEM
COMES IN. RECENTLY WE MADE A
RESERVATION FROM A PHONE CALL ONLY
AND THE VEHICLE WAS NEVER PICKED
UP. UNFORTUNATELY WE WILL BE
CHARGED FOR THIS "NO SHOW" AND
SINCE WE HAVE NO BACK UP WE CAN

 

 
 

NOT EVEN ASK ,FOR AN EXPLANATION.

ANOTHER POINT TO CONSIDER IS THAT

"TQ ERR IS HUMAN" AND I JUST _

MIGHT MAKE THE RESERVATION INCOR-

RECTLY AND THEREBY DISAPPOINT

YOU AND PERHAPS RAISE YOUR IRE.
.

IF YOU MUST CANCEL THE FIELD TRIP
PLEASE NOTIFY US SO THAT WE CAN
CANCEL THE RESERVATION. CURRENTLY
WE ARE GETTING GOO

SERVICE FROM THE OUTLETS WE U
AND WE WOULD LIKE TO CONTINUE
WITH THIS GOOD RELATIONSHIP.

 

 

REMEMBER IF YOU ARE TRAVELLING OUTSIDE &

THE LOWER MAINLAND THE FIELD TRIP
FORM MUST BE AUTHORIZED BY DR. PORTER
SQ PLEASE ALLOW TIME FOR THAT ADDI- _
TIONAL STEP. ALSO IF A TRAVEL ADVANCE
1S REQUIRED THAT TAKES EXTRA TIME

IN ORDER FOR ACCOUNTS PAYABLE TO
PREPARE YOUR CHEQUE, GET IT SIGNED
AND BACK TO YOU IN TIME FOR THE TRIP.

IN CLOSING THANKS TO ONE AND ALL FOR
YOUR ANTICIPATED HELP IN MAKING YOU
HAPPIER, THE RENTER HAPPIER AND US
HAPPIER. nl

“DON'T FORGET THAT FIELD TRIP FORM _
CA PHOTOCOPY WILL DO IN THE INTERIM)

8 HELP.
$ MENT AGAIN AND THIS TIME WE ARE ASKING

6 MEAN IS

 

R ADVISE OF DAMAGE,

f HI AGAINQGUGLAS COLLEGE LIBRARY

ARCHIVES |
‘THIS MUST BE THE WEEK FOR ASKING FOR

IT'S YOUR PURCHASING DEPART-

FOR YOUR HELP IN GETTING INVOICES
RETURNED FOR PROCESSING AS SOON AS
POSSIBLE AFTER YOU RECEIVE THE GOODS.

YOU WILL NOTE ON THE SLIP THAT WE

R ATTACH TO THE INVOICE THAT THERE IS A

COMMENT - "IF THERE IS A PROBLEM

PLEASE CONTACT US SO’ THAT WE CAN TRY
TO CORRECT IT FOR YOU". PERHAPS THIS
IS NOT CLEAR ENOUGH.; WHAT WE REALLY

Sie @ 8 6 6 @ 6: 6 © Diai@ 6 se #16 ©. 6 6 © .

ARE YOU HOLDING THE INVOICE
BECAUSE OF SHORT SHIPMENT

ARE YOU HOLDING THE INVOICE
BECAUSE YOU HAVEN'T RECEIVED
THE SHIPMENT

ARE YOU HOLDING THE INVOICE
BECAUSE GOODS HAVE BEEN
DAMAGED

RB OR JUST SIMPLY, "WHY ARE YOU HOLDING

THE INVOICE"???

; IF FOR ANY REASON YOU CAN NOT SIGN THE
R INVOICE AND RETURN IT TO US PLEASE LET

US KNOW SO THAT WE CAN FOLLOW IT UP
WITH THE SUPPLIER. WE WOULD REALLY

8 APPRECIATE IT IF YOU WOULD GIVE US
R A CALL AND ADVISE US OF THE PROBLEM.

WE CAN INITIATE TRACERS IMMEDIATELY
THUS YOU WILL GET YOUR GOODS QUICKER,
THUS GETTING EITHER
A REPLACEMENT OF REPAIR QUICKER ETC.
IT WILL ALSO SAVE CONSIDERABLE TIME
IN THIS DEPARTMENT WHICH IS SPENT

R WRITING MEMOS. AND MAKING PHONE CALLS,

AND PROBABLY ONE OF THE MOST OUT-
STANDING FEATURES IS THAT WE WILL BE
ABLE TO MAINTAIN GOOD RELATIONS WITH
OUR SUPPLIERS. IN THE PAST OCASSION-
ALLY WHEN WE HAVE HELD INVOICES WITHOUT
AN EXPLANATION THE SUPPLIER HAS

REFUSED TO MAKE FURTHER SHIPMENTS UNTIL
THE INVOICES ARE PAID. LAST,BUT
CERTAINLY NOT LEAST, ACCOUNTS PAYABLE
WOULD LOVE YOU IF YOU COULD HELP THEM
AVOID NUMEROUS PHONE CALLS ETC
REGARDING THE REASON FOR OUTSTANDING
ACCOUNTS.

SO PLEASE MAY WE HAVE YOUR CO-OPERATION
IN STILL ANOTHER WAY OF KEEPING US ALL
HAPPY. elaine at

es