INSIDE DOUGLAS COLLEGE / OCTOBER 16, 1990

COMMUNICATIONS SKILLS

OCTOBER

TH11 Customer Service Training

0900-1600, Boardroom (Royal Towers Hotel)

This workshop is designed for any employee who
is required, on a regular basis, to interact with the
public. Opportunities will be made available for
participants to explore ways techniques for
providing high quality service and for dealing
with difficult or hostile clients. Pre-registration is
required - contact Personnel (5440).

M22 What's the Difference

0900-1200, Room 3302 (Royal Avenue)

Using the most used personality questionnaire in
North America, you will discover your own
preferences and how you can both capitalize on
your strengths and accept and appreciate those
different from yourself. Examples and discussion
questions will deal with both work and personal
situations. Pre-registration is required - contact
Personnel (5440).

NOVEMBER

TH1 Working Together

0900-1600, Room 3302 (Royal Avenue)

This workshop provides an introduction to the
Myers-Briggs Type Indicator which can help you
to determine and appreciate your own personality
type and also appreciate the gifts that others bring
to communication and problem-solving. Pre-reg-
istration is required - contact Personnel (5440)

SUPERVISORY
SKILLS/MANAGEMENT
DEVELOPMENT

OCTOBER

TH25 Interviewing and Selection of Staff (for
Supervisors and Managers)

0900 - 1200, Room TBA (Royal Towers Hotel)

This workshop is designed for managers and
supervisors who are responsible for the
recruitment and selection of staff. Participants
will discuss interview and selection strategies and
the impact of Human Rights legislation on the
selection process. Pre-registration is required -
contact Personnel (5440).

NOVEMBER

F23 Effective Supervision - A Basic Tool Kit for
Supervisors: A Workshop Focusing on
Supervision in a Union Environment

0900-1600, Room 1809 (Royal Avenue)

This workshop is designed for new supervisors,
experienced supervisors who are seeking formal
training, and managers responsible for the
direction and/or training of supervisors.
Methods will include small group discussion, use
of case studies, video clips, and opportunities to
practice new skills with peer feedback.
Pre-Registration is required - please call Personnel
(local 5440).

If you have any questions with regard to
any of the above workshops or if you require
clarification with respect to eligibility please
contact the Personnel and Labour Relations
Department, local 5440.

 

 

 

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